Insurance support / Human assistance

Your Assistance. Our Priority.

Real people helping with policy tracing, claims, incidents, sales, and customer support.

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ItuAssist consultant helping a client in a support office

Services

Support for people and businesses.

Illustration of an ItuAssist consultant reviewing policy documentsConsumerPolicy TracingFind possible cover and start claim admin. See more Illustration of an ItuAssist consultant guiding a client through claim stepsConsumerClaim HelpGuided support for claim follow-ups. See more Illustration of ItuAssist call-centre agents with headsetsBusinessCall CentreInbound, outbound, after-hours support. See more Illustration of an ItuAssist telesales consultant speaking with a customerBusinessTelesalesLead calls, callbacks, and campaigns. See more Illustration of ItuAssist agents coordinating an insurance incidentBusinessIncident SupportCoordination from notice to closure. See more
Advisor helping a client review policy tracing documents

Policy tracing

Could there be a policy waiting?

We help families investigate possible policies and manage the administration that follows.

Start policy tracing

Business support

Your customer. Our people. Your business.

Call CentreTelesalesIncident ManagementAdministration
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ItuAssist call-centre team supporting customers

Why ItuAssist

Built around real assistance.

Since opening in 2016, ItuAssist has grown into a support operation built around people, process, and technology, helping consumers and businesses get the next step handled clearly.

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10 yearsItuAssist age
2,500+Assistance cases per month
NetworkVetted service providers
24/7Omni-channel support centre
70,000Inbound calls per annum
6,000+Incidents per annum
93.7%SLA within 20 seconds
Journey highlightsHow the support model has grown
2016Doors openedItuAssist began on 31 August with a focus on practical assistance.
2019Sharper focusThe business refined its direction around core assistance strengths.
2020Continuity under pressureThe team maintained service continuity during a difficult operating period.
2025Stronger capabilityNew products, in-house fleet support, service-provider improvements, system enhancements, and an electronics repair centre.