Step 1
Tell us who we are looking for
Provide the basic available information about the person whose policy or benefit may need to be traced.
Policy Tracing & Claim Administration
There could be a policy waiting.
We help investigate possible cover and guide the claim administration that follows.
Services covered
Tracing and claim support.
Policy tracing
Life insurance claim assistance
Funeral policy claim assistance
Retirement or benefit tracing
Existing claim follow-up
Claim-document administration
How it works
A simple staged process.
Step 2
We begin the tracing process
ItuAssist helps identify and approach relevant institutions or possible policy providers.
Step 3
A possible policy is identified
Where a potential policy or benefit is found, the team explains the next administrative steps.
Step 4
Claim administration
ItuAssist helps compile and submit the required claim documentation through the agreed process.
Step 5
Claim follow-up
The team follows the administrative process and provides progress updates.
Step 6
Resolution
Assistance continues until the relevant administrative process reaches its conclusion.
Fees
Clear before you proceed.
R600 non-refundable administration fee
7% success fee calculated on the total successful claim payout, where assistance results in a successful benefit payout and subject to the agreed client mandate.
ItuAssist provides policy tracing and claims administration assistance. The existence of a policy, validity of cover, claim eligibility, and payment remain subject to confirmation and assessment by the relevant insurer, fund, administrator, or financial institution.
Start here
Request assistance.
No ID numbers or documents in this first form.
Use the guided assistance flow
Start with the basics only. We ask for documents later through the right process.